EV Insights Terms and Conditions


These are the terms and conditions of use for Altelium Insights’ ‘Electric Vehicle Insights’ website. The website is operated by Altelium Insights Ltd (“Altelium Insights”, “we”, “us” and “our”). We are a limited company, registered in England. Our registered company number is 12024365, and our registered office is at Office 4, Perch Studios, Wesley Lane, Bicester, OX26 6JU.  

These terms govern your access to the website. If you want to use our website or other services as operated and made available by us from time to time you have to agree to these terms and you acknowledge that these terms form a legally binding contract between us and you. If you do not want to be bound by these terms, then you should not use the website. 

Your use of the website and the services will be subject to these terms and conditions and by using the website you agree to be bound by them. The services we offer through the website are provided subject to these terms and conditions. 

We reserve the right to change these terms and conditions from time to time by changing them on the website.  

We reserve the right, at any time and without prior written notice, to remove or cease to supply any product or service contained on the website. In the event that such a removal takes place we shall not be liable to you in any way for such removal. 

We reserve the right to change the content, presentation, user facilities and availability of any part of the website at our sole discretion. 

Content and changes to these terms 

We may change the format and content of the website from time to time. You agree that your use of the website is on an ‘as is’ and ‘as available’ basis and at your sole risk. 

Whilst we try to make sure that all information contained on the website (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information. 

Except to the extent expressly set out within these terms and conditions, we make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the website and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the website or relying on any of its content. 

We cannot and do not guarantee that any content of the website will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content. 

Our products and services 

The information and content of this website does not constitute an offer by us to sell products and services to anyone who wishes to purchase. We retain the right to accept or reject any request to purchase the products or services on this website, and that any purchase will be subject to the terms and conditions and disclaimers of that product or service. 

Governing law 

We comply with all applicable laws in of England and Wales (the “Jurisdiction”). If you are accessing the website from outside the Jurisdiction, please be aware that Altelium Insights Limited has not taken affirmative action to comply with local laws which may be applicable to you as a consumer. To the fullest extent permitted by law, we exclude our liability for any loss or damage incurred as a result of your reliance on consumer laws outside the Jurisdiction. 

What you are not allowed to do 

Except to the extent expressly set out in these terms and conditions, you are not allowed to: 

  • store pages of or datasets from the website on a server or other storage device connected to a network or create an electronic database by systematically or otherwise downloading and storing any or all of the pages of the website; 
  • remove or change any content of the website or attempt to circumvent security or interfere with the proper working of the website or the servers on which it is hosted; 
  • create links to the website from any other website, without our prior written consent; 
  • inject or subject the website to any adware, malware, trojans, worms, logic bombs, viruses or any other material which is malicious or technologically harmful; 
  • attempt to gain unauthorised access to our website, the server on which our website is hosted or any server, computer or database connected to our website; 
  • attack our website via a denial of service attack or a distributed denial of service attack; 
  • create a copy of the website or a standalone website which impersonates the website; 
  • attempt to access the Service database, user information, passwords or other records relating to the website except in the normal course of using the Service; and 
  • reproduce, duplicate or copy content, look and feel, pictures, or any of our other copyright works and Intellectual property. 

You must only use the website and anything available from the website for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates. 

All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them. 


We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your computer programmes, information technology, and platform in order to access our site. You should use your own virus protection software. 

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. 

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately. 

Internet email 

Messages sent over the internet cannot be guaranteed to be completely secure as they are subject to potential interception or loss or possible alteration. We are not responsible for them and we will not be liability to you or anyone else for any damages or otherwise in connection with any message sent by us to you or you to us over the internet. 

Access to the website 

It is your responsibility to ensure your equipment (smartphone, computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the website and is compatible with the website. 

We may, from time to time, restrict access to certain features, parts or content of the website, or the entire website, to users who have registered with us. 

We do not guarantee the continuous, uninterrupted or error-free operability of the website. There may be times when certain features, parts or content of the website, or the entire website, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the website, or any features, parts or content of the website. 

Intellectual property rights 

All intellectual property rights in any content of the website (including text, graphics, software, photographs and other images, videos, sound, trade marks and logos) are owned by us or our licensors. Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the website. In the event you print off, copy or store pages from the website (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced. 

We take the misappropriation of our intellectual property rights by any user or other third party seriously and will take steps to enforce our legal rights in the event we reasonably deem any such misappropriation has occurred through our use of the Service or otherwise on the website. 

Usernames and passwords 

Upon registration for an account with us, you will be asked to create a username and password. You must keep your username and password confidential at all times and use it only to access and use your account and not for any other purpose. You are the only authorised user of your account, unless expressly specified otherwise, and accordingly you must not disclose your username and/or password to anyone else. You should contact us immediately upon discovering any unauthorised use of your account or error in the operation of your username and/or password. Any breach of these terms and conditions and/or any use of your account by anyone to whom you disclose your username and/or password will be treated as if the breach or use had been carried out by you, and will not relieve you of your obligations to us. Any such use will be attributed to you in accordance with these terms and conditions. 

Usernames and passwords are our property and we reserve the right to alter or replace them at any time in our sole discretion. 

You must cease to use and delete the password from any of your records upon expiry or termination of your account with us for whatever reason. 

Please notify us immediately via our website if anyone else has become aware of your ID in circumstances in which there is a risk of misuse or if you have any reason to believe that there is any other risk of any unauthorised use of your account. 

You agree that we may, in our sole discretion, suspend or terminate your account (or any part thereof) or use of the Service and remove and discard any content within the Service, for any reason, including, without limitation: 

  • for lack of use or if we reasonably believe that you have violated or acted inconsistently with these terms and conditions; 
  • if any details you provide for the purposes of registering as a user are or may be false; or 
  • if there is any other risk to the security or integrity of our website or the services. 

Our Liability 

The material provided on the Altelium Insights website is provided without any guarantees, conditions or warranties with respect to its accuracy. To the extent permitted by law, we, Altelium Ltd and third parties connected to Altelium Insights hereby expressly exclude: 

all conditions, warranties and other terms which might otherwise be implied by common law, statute or law of equity; 

any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with this website or in connection with the use, inability to use, or results of the use of this website, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. 

This does not affect our liability for personal injury or death arising from our negligence, nor our liability for misrepresentation or fraudulent misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law. 

The publication of the information provided on this website by us does not constitute a recommendation that you enter into any particular transaction nor is a representation that any product and/or service detailed on this website is suitable or appropriate for you. 

Certain products and/or services detailed on this website may involve significant risks, and unless you have fully understood all such risks and independently determined that such transactions are appropriate for you, you should not enter into any transactions. 

You should not construe any of the information which is contained on this website as legal, business, financial, investment, regulatory, tax, or accounting advice and this website should not be the prime basis for any financial, legal or investment decisions which are made by you or on your behalf. 

Acceptable Use 

You agree that you will not, nor allow anyone else to, use your account or any Service: 

  • to access or attempt to access any Service which you are not authorized to access (whether by purchase, subscription or otherwise); 
  • to interfere with or disrupt the provision of any Service or use any Service in a way that interferes with anyone else’s use of any Service; 
  • to further any criminal or fraudulent activity or to impersonate another person; 
  • to breach the rights of any person (including, but not limited to rights of privacy and intellectual property rights);
    otherwise in breach of any acceptable use guidelines that we may issue from time to time; 
  • to attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software used by Altelium Insights in connection with the website or the services.; and 
  • to assist or allow reproduction, duplication or copying of content, look and feel, pictures, or other copyright works and Intellectual property of Altelium. 

We will determine, in our discretion, whether there has been a breach of acceptable use through your use of our website. When a breach of these terms and conditions has occurred, we may take such action as we deem appropriate. 

We exclude liability for actions taken in response to breaches of acceptable use. The responses described in these terms and conditions are not limited, and we may take any other action we reasonably deem appropriate. 

Companies, partnerships, and other entities or businesses providing or intending to provide a Similar Offering to Altelium Insights, as well as their employees, agents, directors, or contractors, whether based in the UK or anywhere in the world, do not have permission to use or access the website or services for the purposes of establishing, offering, providing, improving or comparing the Similar Offering. Any breach of this condition, without our prior written permission, will be a breach of acceptable use and Altelium Insights reserves all rights in relation to such breach, including to remove or refuse access and/or to suspend or disable profiles or accounts or further action. 

Your personal information 

Use of your personal information submitted to or via the website is governed by our Privacy Statement updated from time to time. 

We are committed to protecting your privacy. We comply with the requirements of the data protection legislation in force from time to time and the current data protection principles in relation to personal data and will maintain internal records in order to be able to demonstrate this. We have, in place appropriate technical and organisational measures to ensure the security of all data submitted to us. As a user of our services, you acknowledge the processing by us of your personal data to enable us to carry out the services. We may ask you to sign further documents permitting us to process personal data for the purposes of providing you with the services and we may not be able to provide those services until we have received such signed documents or certain  

We will not request sensitive personal data from you. However, we may receive sensitive personal data from vehicles as part of a bundle of data. Where such data is received by our systems we will not process or otherwise use the data. and to irrevocably delete it within 30 days of receipt.  

Vehicle Usage Data & Statistics 

Altelium Insights may receive and process a wide range of data through the EV Insights service connection to your vehicle, the specific data points depending on the make and model of your vehicle. Altelium Insights is primarily focussed on your EV battery health and as such will process charging data including where, when, how often, at what rate and how long you charge your vehicle, and other data relating to vehicle charging and vehicle efficiency such as temperatures and heater settings. In order to assist in estimating your vehicle’s range and other characteristics we may also process information on where and how the vehicle is used, including trips you make.  

Data/information belonging to others 

Where you provide us with information or data (including sensitive personal data) that relates to another individual, you agree that you have all necessary authority or consent of that individual to enable us to process their personal data (including their “sensitive” personal data to the extent that it is provided) in the provision of the services. Unless you ask us to do so sooner, when your user account is deleted, we will delete all reference to data held about these individuals unless the law requires us to keep such data within our records. You can also choose to delete this data yourself at any time. 

We will only process this personal data belonging to others, on your written instructions, unless the law requires us to do otherwise, and we will only transfer personal data outside the UK if the party receiving that personal data will treat it to the same standard as the laws dictate in the UK. For more information about the basis on which we transfer personal data outside the UK, please see our Privacy Statement. 

We will inform you as soon as we can if we become aware of any breach of personal data that might affect you or anyone whose data you have input on our system. 


Nothing in these terms and conditions shall limit or exclude our liability to you for death or personal injury caused by our negligence or for fraudulent misrepresentation or any other liability that may not, under English law, be limited or excluded. 

These terms and conditions shall be governed by English law, and you agree that any dispute between you and us regarding them or the website will only be dealt with by the English courts, provided that, if you are a consumer and not a business user and live in a part of the United Kingdom other than England, the applicable law of that part of the United Kingdom will govern and any dispute will only be dealt with by the courts there. Nothing shall prevent us from bringing proceedings to protect our intellectual property rights before any competent court. 

If any provision or part-provision of this agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this agreement. 

If one party gives notice to the other of the possibility that any provision or part-provision of this agreement is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision. 

Contacting us 

Please submit any questions you have about these terms and conditions or any problems concerning the website by email to: help@altelium.com, or write to us at: 

Altelium Insights Ltd, Office 4, Perch Studios, Wesley Lane, Bicester, OX26 6JU 

These terms and conditions were last updated on 3 May 2023.